Question 1

HELP!!!  -   I opted out of Text Messages and now I can't get them to work!

Accepted Answer

Not to worry. This happens from time to time. Simply follow the steps below. Delete the staff member with the phone number you want to use from your staff listLog out of Purple CouchTurn your iPad off and then on againOpen Purple Couch and login to the MANAGE / ADMIN panel with your username and password Add the staff member again, as you would a new staff member. (Be sure to opt-in to receiving texts this time)That should take care of it for you. Every once in a while a couple of extra steps may be needed. If the above doesn't work, try this. Delete the staff member with the phone number you want to use from your staff listLog out of Purple CouchDelete the Purple Couch App from your iPadTurn your iPad off and then on againDownload Purple Couch App from the Apple App StoreOpen Purple Couch and login to the MANAGE / ADMIN panel with your username and password Add the staff member again, as you would a new staff member. (Be sure to opt-in to receiving texts this time)A not so fun fact - when you responded STOP to stop receiving text messages; due to federal laws, there is no way for us to reset your phone number on our end. If you need further help please email me at info@purplecouchapp.com

Question 2

How do I login to the Control Panel?

Accepted Answer

From the main check-in screen click the sprocket in the bottom left. From there choose the manage button. You must login with the administrators email address / username and password that was used during the account set-up.

Question 3

How do I add a staff Member?

Accepted Answer

Login to the Control Panel, click on STAFF (at the top) and then click the plus button near the top right.

Question 4

Is Purple Couch available for tablets other than iPad?

Accepted Answer

Unfortunately, not yet. Right now is is only available on Ipad, however we will be releasing a tablet version. If you are interested in this option shoot us a line and let us know. info@purplecouchapp.com.

Question 5

I have a great idea for the purple couch app are you interested?

Accepted Answer

Absolutely! Shoot us an email and let us know what you are thinking. info@purplecouchapp.com

Question 6

Where should I place my iPad in our lobby?

Accepted Answer

We recommend that you walk into your lobby as a client would and see where your eyes naturally land. Generally, you would want to place the iPad in that or some other conspicuous location. We recommend using some form of iPad security stand to display and secure your iPad.

Question 7

How do I receive Text Messages or Emails when a client Checks-In?

Accepted Answer

As each staff member is added you are asked to add a company or personal mobile phone number. That is the phone number where the staff member will receive their notifications. Opt-in to accept text messages. They should use a number connected to a phone or smart watch that they carry with them during the day. This number can be connected to iOS or Android.

Emails will be sent to the email address added to each staff member's profile. Then opt-in to receive emails.

Question 8

Can I change the order the Staff appears on the app?

Accepted Answer

YES! Simply login to the Control Panel, click on STAFF (at the top) and then you can drag and drop your staff members into any order you would like.

Question 9

How do I Change the logo?

Accepted Answer

Login to the Control Panel click on LOGO/PICTURE at the top, then click on the CHANGE LOGO button. Next tap on the existing logo and choose your new logo. When finished click the SAVE CHANGES button.

Question 10

Is your couch really purple?

Accepted Answer

Yes! Technically, the sales bill said “Lilac” when I bought it, however, it is purple.

Question 11

How do I keep my clients from getting into the rest of my iPad?

Accepted Answer

You will want to use GUIDED ACCESS which is a feature on your iPad. Open the PURPLE COUCH app. Set it to the check-in screen and then triple-click your home button. If you are having trouble Google how to use guided access.

Question 12

Privacy Policy When Receiving Client Check-in Text Messages.

Accepted Answer

Privacy Policy for Receiving Text Messages from the Purple Couch App
Effective Date: 2/4/2025
At Purple Couch, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you opt-in to receive text messages upon checking-in via the Purple Couch app. By opting in, you consent to the collection, use, and processing of your data in accordance with this policy.
1. Information We Collect
When you check-in on the Purple Couch app, we may collect the following information:
Personal Information: This includes your name, phone number, email and any other details you provide while using the app.
Usage Information: This includes the time of your client check-in, however your client’s identity is not known.
2. Use of Your Information
We will use your information to:
Send Text Messages: We will send you text messages related to your check-in, including confirmations, reminders, or any other notifications relevant to your app usage.
3. Consent to Receive Text Messages
By entering your phone number into the app you are opting in to receive text messages when your client is checking in, you consent to receive communication related to your use of the Purple Couch app. These messages may be sent via automated systems or manually, depending on the context.
Frequency of Messages: The frequency of messages will depend on your activity within the app and your check-ins.
Opt-Out Option: You can stop receiving text messages at any time emailing info@purplecouchapp.com or removing your phone number from the Purple Couch app.
4. Data Sharing and Disclosure
We will not share your personal information with third parties, except in the following circumstances:
Service Providers: We may share your information with trusted service providers who assist us in delivering text message services.
Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or legal processes.
5. Data Security
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.
6. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the right to:
Access and Update: You can access, correct, or update the personal information you’ve provided to us through the Purple Couch app.
Contact Us: If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at infor@purplecouchapp.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy in the app and update the effective date above. By continuing to receive text messages after any changes, you accept the revised terms.
9. Contact Us
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:
Purple Couch
infor@purplecouchapp.com
By opting in to receive text messages, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Question 13

Terms and Conditions

Accepted Answer

Effective Date: 2/4/2025
Welcome to Purple Couch! By using the Purple Couch app, you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms carefully before using the app. If you do not agree with these terms, please do not use the Purple Couch app.
1. Acceptance of Terms
By downloading, installing, or using the Purple Couch app, you agree to these Terms and Conditions, as well as our Privacy Policy, which governs your use of the app. These Terms apply to all users of the app, including guests, registered users, and anyone who interacts with the app.
2. Eligibility
To use the Purple Couch app, you must be at least 18 years of age or have the consent of a parent or guardian. By using the app, you represent that you meet these eligibility requirements.
3. User Account
To use certain features of the Purple Couch app, such as checking in or receiving text messages, you may need to create an account. By creating an account, you agree to:
Provide accurate, current, and complete information.
Maintain the confidentiality of your account credentials, such as your username and password.
Notify us immediately if you believe your account has been compromised or if you suspect any unauthorized use of your account.
You are responsible for all activity that occurs under your account.
4. Opting-In for Text Messages
By opting in to receive text messages from Purple Couch when you enter your phone number into the app, you agree to receive notifications via SMS related to your use of the app, including check-in confirmations, reminders, or other relevant updates. You can opt-out of receiving text messages at any time by replying “STOP” to any message or managing your preferences within the app settings.
5. Prohibited Use
You agree not to use the Purple Couch app for any unlawful or prohibited purpose. You shall not:
Violate any applicable local, state, national, or international law or regulation.
Attempt to gain unauthorized access to other users’ accounts or the app’s systems or networks.
Interfere with or disrupt the app’s services or servers.
Use the app to transmit harmful or unlawful content, including viruses, malware, or other harmful software.
6. Intellectual Property
The Purple Couch app and its contents, including text, graphics, logos, icons, and software, are owned by Purple Couch LLC and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the app without prior written consent from Purple Couch LLC.
7. Disclaimers and Limitation of Liability
The Purple Couch app is provided “as is” and “as available.” Purple Couch makes no warranties or representations, express or implied, regarding the app’s functionality or its availability.
Purple Couch is not responsible for any damages, losses, or injuries that may result from your use of the app, including but not limited to any errors, interruptions, or issues related to the app’s services or text messages.
8. Privacy and Data Collection
We respect your privacy and handle your data in accordance with our [Privacy Policy]. By using the Purple Couch app, you consent to our collection, use, and processing of your personal information as outlined in that policy.
9. Termination
Purple Couch reserves the right to suspend or terminate your account and access to the app at any time, for any reason, including if you violate these Terms and Conditions. Upon termination, you must cease using the app and uninstall it from your device.
10. Modifications to Terms and Conditions
Purple Couch reserves the right to modify or update these Terms and Conditions at any time. We will notify you of any significant changes by posting the updated Terms in the app and updating the effective date above. Your continued use of the app after the changes are posted will constitute your acceptance of the revised Terms.
11. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes arising from your use of the app shall be resolved in the competent courts of [Insert Jurisdiction].
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Purple Couch LLC
info@purplecouchapp.com
13. Miscellaneous
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement: These Terms and Conditions, along with the Privacy Policy, constitute the entire agreement between you and Purple Couch regarding the use of the app.
By using the Purple Couch app, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

What’s up with the name? (and other purpley questions)

HELP!!! - I opted out of Text Messages and now I can't get them to work!